• Shipping Time: Orders are usually processed and shipped within 48 hours(Working Days). Please note personalised items will take longer to process.
• Shipping Charges: Shipping charges will be included in the bill at the checkout section and will be applicable as per your location of delivery i.e. state, city etc.
• Tracking: You will receive tracking details over WhatsApp, email and SMS, once the order is shipped.
• In case you’re ordering other items along with personalised, your order might arrive in parts.
• Return Policy: We do not offer a return policy. We offer a 10-day exchange policy as mentioned hereinafter for all unused and unworn items
• Refund Policy: In case you have requested the exchange of any of your products, the delivery process of the new product same shall be initiated once we receive the old product back in our warehouse.
• Replacement & Exchange: You can also avail replacement or exchange of your order as per your requirements. The replacement will only be shipped after the initial return has been picked up or delivered to us.
• In case of missing items in exchange orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn’t include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts and silver coins.
• Please note that the exchange will only be initiated on the products which have been returned to us in unused and untorn condition.
• In any transactions pertaining to exchanging a product, the order value will have to higher or equivalent to the previous order value not lower than that.
• Any shipping charges which are incurred during the process of exchange are to be paid by you and will include in the checkout section of the site.

In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.